We understand that dealing with an "Unknown caller" message can be inconvenient and frustrating. We apologize for any disruption this issue may be causing in your experience with our product. Rest assured, our technical team is actively addressing this matter and is committed to delivering a solution in a forthcoming watch update.
As of now, we'd like to clarify that the current behavior of displaying "Unknown caller" when you receive an incoming call is a known issue. The root cause has been identified, and our team is diligently working to provide a resolution that will enhance your watch's caller ID functionality.
In the interim, we recommend keeping your automatic update settings enabled for both the app and your watch. This will ensure that as soon as a new update becomes available, it will be promptly downloaded and installed on your device. Frequently, software updates contain bug fixes and improvements, making your experience smoother and more enjoyable.
Additionally, please ensure that our app has been granted all the necessary permissions to access your contact list. This helps in the correct identification of incoming calls once the issue is resolved.
We value your satisfaction and aim to provide a seamless user experience. If you have any more questions, concerns, or require further assistance, please do not hesitate to reach out to our customer support team. Your feedback is essential to us, and we are committed to resolving this matter swiftly and efficiently. Thank you for your patience as we work to enhance your watch's capabilities.