Addressing Unknown Caller ID Issue

Addressing Unknown Caller ID Issue

We understand that dealing with an "Unknown caller" message can be inconvenient and frustrating. We apologize for any disruption this issue may be causing in your experience with our product. Rest assured, our technical team is actively addressing this matter and is committed to delivering a solution in a forthcoming watch update.

As of now, we'd like to clarify that the current behavior of displaying "Unknown caller" when you receive an incoming call is a known issue. The root cause has been identified, and our team is diligently working to provide a resolution that will enhance your watch's caller ID functionality.

In the interim, we recommend keeping your automatic update settings enabled for both the app and your watch. This will ensure that as soon as a new update becomes available, it will be promptly downloaded and installed on your device. Frequently, software updates contain bug fixes and improvements, making your experience smoother and more enjoyable.

Additionally, please ensure that our app has been granted all the necessary permissions to access your contact list. This helps in the correct identification of incoming calls once the issue is resolved.

We value your satisfaction and aim to provide a seamless user experience. If you have any more questions, concerns, or require further assistance, please do not hesitate to reach out to our customer support team. Your feedback is essential to us, and we are committed to resolving this matter swiftly and efficiently. Thank you for your patience as we work to enhance your watch's capabilities.
    Have more questions? Submit a request
      • Related Articles

      • Troubleshooting Notifications Issue on iOS

        Receiving notifications on your Motowatch 100 is essential to stay connected and informed. If you're facing issues with notifications on iOS, there could be a variety of reasons behind it. Let's troubleshoot this problem step by step: From Your ...
      • Addressing Skin Discomfort and Irritation

        When wearing your smartwatch, if you experience discomfort or skin irritation, it's crucial to take action. Such symptoms may indicate a need for cleaning or an adjustment to ensure a more comfortable fit. Here are some important guidelines: Cleaning ...
      • Troubleshooting Notifications Issue on Your Android Device with Motowatch 100

        Notifications are a crucial aspect of your Motowatch 100 experience. They keep you informed and connected, but if you're facing problems receiving notifications, it can be quite frustrating. Don't worry; we've got some helpful steps to help you ...
      • Moto 360 Wi-Fi Connection Issue: Troubleshooting Guide

        If you're experiencing difficulties connecting your Moto 360 to Wi-Fi, follow these steps to troubleshoot the problem: Step 1: Update Wear OS App and OS - Ensure that your Wear OS app is updated to the latest version. - Update your device's Wear OS ...
      • Pairing Issues with Motorola Devices

        In the world of modern technology, staying connected is paramount. Our smartphones and wearable devices are an integral part of our daily lives, allowing us to access information, track our fitness, and stay connected with the world. However, at ...