Requesting Changes or Cancellations for Your Order
We strive to process orders promptly to ensure customer satisfaction. Consequently, our cancellation and modification windows are relatively brief.
Typically, you will have a window of just 15 to 30 minutes to request a cancellation by reaching out to our support team.
If you've already received a shipping confirmation email, you can decline the delivery upon arrival. In such cases, you will receive an automatic refund once we receive the returned items.
If you are unable to reject the delivery, please don't hesitate to get in touch with us, and we will guide you through the process of returning the product and securing your refund.
For making changes to your order details, the recommended approach is to cancel the order initially and then place a new one with the necessary corrections.
Rest assured that the amount you paid for the canceled order will be refunded to you within 5-10 business days.
Have more questions?
Submit a request
Related Articles
Issues with Order Processing
If you've entered all your information but encounter difficulties while attempting to complete your order, here are some steps to resolve the issue: Payment Method Verification: Ensure that your selected payment method is valid and has sufficient ...
Organizing App Order on Moto 360
Customizing the order of apps on your Moto 360 is a breeze. Follow these steps to arrange your favorite apps and control the app menu order: 1. Press and Hold App Icon: - Locate the app icon you want to move. - Press and hold the app icon until it ...
Dissatisfied with Your Order? We're Here to Assist!
Your satisfaction is our top priority, and we're committed to making things right if you're not happy with your order. Here's how to get in touch with us and initiate the resolution process: Contact Us Within 30 Days: Please reach out to us within 30 ...
Dealing with Late or Non-Delivered Orders
We understand the frustration when your order doesn't arrive as expected, and we apologize for any inconvenience caused. Here's what you can do if your order is late or hasn't been delivered: Check Shipping Confirmation: If you've received a shipping ...
Adjusting Weather Units on Your Moto 360
For those looking to customize the weather units on their Moto 360, follow these simple steps: 1. Access Proactive Assistant: - Swipe left on the watch face to reveal the proactive assistant. 2. Navigate to Settings: - Scroll down within the ...