Moto 360 GPay Connection Issues: Troubleshooting Guide

Moto 360 GPay Connection Issues: Troubleshooting Guide

If you're facing difficulties connecting your Moto 360 to Google Pay (GPay), try the following troubleshooting steps:

1. Watch Says "Can't Connect" & Freezes When Adding a Card:
   - Ensure your phone's Bluetooth is turned on.
     - On your phone, open the Wear OS app.
     - Confirm it says "Connected" at the top. If not, reconnect your watch to the app.
   - On your watch, open the Google Wallet app and attempt to connect again.

2. Watch Says "Can't Check Accounts" When Opening the App:
   - Update the Google Wallet app on your watch.
     - Open the Play Store app on your watch.
     - Swipe from the top, tap My Apps, and find Google Wallet.
     - Tap Update.
     - Reopen the Google Wallet app.

3. App Instructs to Restart Phone:
   - Restart your phone (not your watch).
   - Wait for 30–60 seconds to ensure your phone installs the updates needed for your watch.
   - Open Google Wallet on your watch and tap Retry.

4. Loading Circle Doesn't Stop:
   - Close the Google Wallet app on your watch and open it again.
   - If the issue persists, restart the watch by holding down the Power button.

If you need further assistance or encounter persistent issues, feel free to reach out. We're here to ensure your Moto 360 seamlessly connects to Google Pay for a smooth payment experience!
    Have more questions? Submit a request

      • Related Articles

      • Moto 360 Update Issues: Troubleshooting Guide

        If you're encountering problems with updates on your Moto 360, follow these steps to resolve the issue: 1. Ensure Wi-Fi Connectivity: - Make sure your device is connected to a Wi-Fi network to facilitate the update process. 2. Temporarily Disable ...

      • Troubleshooting Connectivity Issues with Your Watch

        Encountering pairing problems or random disconnections between your watch and your phone can be a frustrating experience. Fortunately, there are several steps you can take to resolve these issues. Here's a step-by-step guide to get you back on track: ...

      • Troubleshooting Login Issues with the New Moto Watch App

        Dear Moto Watch users, We apologize for any inconveniences you may have experienced due to connection issues with the Moto Watch app. Your seamless experience is our priority, and we are here to guide you through a comprehensive troubleshooting ...

      • Troubleshooting Strava Sync Issues on Android

        If you've experienced difficulties with your recorded activities not appearing on your Strava account after using the Android app, there are several steps you can take to resolve the issue. Here's a guide to troubleshooting Strava sync problems: 1. ...

      • Troubleshooting Moto 360 Bluetooth Pairing Issues

        If you're experiencing Bluetooth pairing issues with your Moto 360, follow these steps to resolve the problem: 1. Check Bluetooth Connection on Phone: - Open the Settings on your phone. - Tap "Connected Devices" (or "Connection Preferences" if ...