Moto 360 Wi-Fi Connection Issue: Troubleshooting Guide

Moto 360 Wi-Fi Connection Issue: Troubleshooting Guide

If you're experiencing difficulties connecting your Moto 360 to Wi-Fi, follow these steps to troubleshoot the problem:

Step 1: Update Wear OS App and OS
- Ensure that your Wear OS app is updated to the latest version.
- Update your device's Wear OS to the latest version released on February 2, as it addresses Wi-Fi issues.

Step 2: Check Wi-Fi Settings on Your Device
- Open the Wear OS app on your phone.
- Navigate to Settings > Privacy & Personal Data > Cloud Sync, and ensure it's turned on.
- On your Moto 360, go to Settings > Connectivity > Wi-Fi and ensure it's set to Automatic.
- Check for saved networks and add new ones if necessary.

Step 3: Verify Wi-Fi Network Compatibility
- Confirm that your Wi-Fi network operates on the 2.4GHz frequency, as Moto 360 supports only 2.4GHz connections.
- If you have a dual-band router, activate the 2.4GHz network, as the device doesn't support 5GHz.

Important Note:
- Public Wi-Fi networks, such as those in hotels or coffee shops, might be blocked for security reasons. Ensure you're connecting to safe and supported networks.

By following these steps, you should be able to resolve Wi-Fi connectivity issues on your Moto 360. If problems persist, please don't hesitate to reach out to our support team for further assistance. We appreciate your patience and cooperation in resolving this matter.
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