Troubleshooting Connectivity Issues with Your Watch

Troubleshooting Connectivity Issues with Your Watch

Encountering pairing problems or random disconnections between your watch and your phone can be a frustrating experience. Fortunately, there are several steps you can take to resolve these issues. Here's a step-by-step guide to get you back on track:

Step 1: Restart Your Devices
To start troubleshooting, it's a good practice to restart both your watch and your phone. Here's how to restart your watch:
- Press and hold the top power button on the watch until the reboot menu appears.
- Select "Settings," then "System," and finally choose "Restart."

Step 2: Update Your App
While your watch is rebooting, ensure that your Motowatch app is up to date. The recommended version is 01.01.35. You can verify this by following these steps:
- Open the Motowatch app on your phone.
- Access the menu and scroll down to the bottom of the page where you'll find the app version.

Step 3: Check for Firmware Updates
After your watch has completed the reboot, it's time to check for any firmware updates. Here's how:
- Open the Motowatch app on your phone.
- Access the menu and go to "My Devices."
- Select "Check for Firmware Updates" to see your current firmware version and check for available updates.

Step 4: Ensure Bluetooth is Enabled
Connectivity issues can arise if Bluetooth is disabled on either your watch or your phone. Make sure Bluetooth is turned on using the following instructions:
- On Android, navigate to "Settings -> Connections -> Bluetooth" and toggle it on. You can also enable it from Quick settings.
- On an iPhone, go to "Settings -> Bluetooth" and toggle it on. It's also accessible in the Control Center.

Step 5: Maintain Proximity
The Bluetooth range for connectivity is limited to about 5 meters. To ensure a stable connection, it's advisable to keep your devices close to each other during the troubleshooting process.

Step 6: Check Battery Level
Your devices may not connect if the watch's battery level drops below 33%. Therefore, make sure your watch is adequately charged.

Step 7: Provide Feedback‚Äč
If you've tried all the above steps and are still experiencing issues, consider sending feedback from your app to get further assistance. Follow these steps:
- Open the Moto Watch app.
- Tap on your profile, scroll down, and select "Feedback."
- Type in your comment and then tap "Submit."

By following these steps, you should be able to resolve most connectivity issues and enjoy a seamless experience with your watch and phone.

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