If your Moto Watch 70 isn't tracking your sleep or the sensors aren’t working properly, follow these steps to troubleshoot and resolve the issue:

1. Check Sensor Placement and Fit

• Ensure Correct Wear: Your watch should be positioned at least one finger's width below your wrist bone to allow proper sensor function. The back of the watch must stay in contact with your skin without any gaps.

• Fit: Make sure the strap is snug but not tight, so that the sensors remain in constant contact with your wrist without obstructing circulation.

2. Confirm Software is Up-to-Date

• Update Your Watch: Ensure that your Moto Watch 70 is running the latest software version. To check for updates, swipe down from the watch face, tap Settings, scroll to "About," and select "Software Update."

• Update the Moto Watch Lite App: Also, make sure the Moto Watch Lite App on your phone is updated to the latest version from the App Store or Google Play Store.

3. Reboot Your Watch

Sometimes, a simple reboot can resolve minor glitches:

• Restart the Watch: Press and hold the physical button for 10 seconds until the watch restarts.

4. Ensure Sleep Mode is Active

• Sleep Mode Timing: Sleep tracking happens automatically based on your set sleep window in the Moto Watch Lite App. Ensure that the sleep period is correctly set (default: 12:00 AM to 8:00 AM) and try sleeping during that time frame.

5. Clean the Sensors

• Keep Sensors Clean: Dirt or oils on the back of the watch can interfere with sensor performance. Gently wipe the back of the watch with a soft, dry cloth to ensure the sensors are clean.

6. Check for Interference

• Environmental Factors: Bright light, tattoos, or certain skin conditions can affect sensor readings. Ensure there’s no external interference preventing the sensors from working.

7. Sync with the App

• Sync Data: After sleep, check if your watch has synced with the Moto Watch Lite App. If you don't see any data, try manually syncing the watch by opening the app and ensuring the connection is stable.

8. Factory Reset (Last Resort)

If none of the above steps work, consider performing a factory reset to restore the watch to its default settings. Keep in mind that this will erase all your data:

• Factory Reset: Go to Settings > System > Reset, then follow the prompts.

9. Contact Support

If the issue persists after following these troubleshooting steps, please reach out to our support team at support@motowatch.com for further assistance.