If you encounter a slow setup process when connecting your watch to your Android phone, follow these steps to resolve the issue. Please ensure your phone and watch are powered on, close together, and not in Airplane mode during the setup.
1. Initial Wait Time:
- Wait for the watch and phone to share information, as it might take 15-20 minutes for setup to complete.
2. If Setup Takes Too Long:
- If you see "Getting watch details" or "Finishing…" on your phone after 30 minutes, try the following steps:
3. Ensure Phone and App Are Up-to-Date:
- Check for Android updates on your phone.
- Verify if the Wear OS app has any available updates.
- Try to set up your watch and phone again after updating.
4. Restart Watch and Phone:
- Ensure both your watch and phone are powered on, then restart them.
5. Check Bluetooth Connection:
- On your Android phone, open the Settings app.
- Tap "Connected devices" and look for "Connection preferences." Tap it if available.
- Tap "Bluetooth" and make sure Bluetooth is turned on.
6. Remove Watch from Bluetooth Memory:
- On your Android phone, open the Settings app.
- Tap "Connected devices" and then "Previously connected devices."
- Tap the name of your watch (e.g., Moto360).
- Tap "Settings" (the gear icon) and select "Forget" and then "Forget device."
- Set up your watch and phone again after removing the watch from Bluetooth memory.
7. Reconnect Your Watch:
- Open the Wear OS app on your phone.
- At the top, tap the down arrow (drop-down arrow), then select "Add a new watch."
- Follow the on-screen instructions to complete the setup.
If you continue to experience issues, don't hesitate to reach out for further assistance. We're here to help!