Understanding Swollen Batteries
Swollen batteries, while relatively rare, present a significant risk. They result from an excessive current build-up within a battery cell, generating heat and gas. Factors such as overcharging, deep discharge, or battery damage can contribute to this issue. To identify potential problems, please conduct a smell test in the vicinity of your watch. If you detect a sweet, metallic, or acetone odor, it may indicate gas escaping from a swollen battery.
Here are important steps to take if you encounter a swollen battery issue:
- Register Your Device: Please register your device here, ensuring you provide an up-to-date shipping address. Additionally, contact our customer support team. We will require a photo of the swollen watch back or battery for assessment.
- Avoid Manual Battery Replacement: We strongly advise against attempting to replace the battery manually. It is essential to discontinue the use of your watch immediately if you suspect a swollen battery.
IMPORTANT SAFETY PRECAUTIONS:
- Avoid Exposure to Heat: Do not place the battery or the device under direct sunlight, near open flames, heat sources, microwave ovens, or conventional ovens. Such exposure can exacerbate battery issues, potentially leading to leakage, overheating, ignition, or explosion.
- Handle with Care: Prevent dropping or piercing the device or battery, as physical damage can result in battery leakage, overheating, ignition, or explosion.
- Deal with Battery Leaks: If the battery leaks, avoid skin or eye contact with the leakage. In the event of exposure, rinse immediately with clean water and seek medical treatment.
- Disposal Safety: Do not dispose of your watch in regular trash or recycling bins, and avoid submerging it in water. If the battery exhibits warmth, odor, or smoke, place it outdoors away from flammable materials or in a fireproof container. Wait for symptoms to dissipate before further handling.
Your safety is our utmost concern. Please follow these guidelines to address any potential issues related to a swollen battery, ensuring your well-being and the safety of those around you.
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