What to Do If You’re Not Receiving iMessage Notifications on Your Moto Watch 120
If your Moto Watch 120 isn’t showing iMessage notifications, here’s a step-by-step guide to help you troubleshoot and resolve the issue.
Step 1: Check Notification Settings in the Moto Watch Lite App
Ensure that SMS Reminders are enabled in the app to allow iMessage alerts to appear on your watch.
- Open the Moto Watch Lite App on your iPhone.
- Go to Notifications Settings:
- Tap on your Moto Watch 120 under the "My Watch" section.
- Scroll down and select Notification Settings.
- Enable SMS Reminders: Make sure the toggle for SMS Reminders is set to active.
Step 2: Verify iPhone Notification Permissions
The watch requires proper notification permissions from your iPhone to display iMessage alerts.
- Go to iPhone Settings: Open your iPhone’s Settings app.
- Select Notifications: Scroll down and tap Messages.
- Enable Notifications: Make sure the following are turned on:
- Allow Notifications
- Lock Screen, Notification Center, and Banners
- Enable Show Previews: Under Messages > Notifications, set Show Previews to Always (Default).
Step 3: Check Bluetooth and Connection Status
iMessage notifications are pushed to the watch via Bluetooth.
- Ensure Your Watch is Connected: Verify that your Moto Watch 120 is paired with your iPhone and shows as “Connected” in the Moto Watch Lite app.
- Restart Bluetooth:
- Turn Bluetooth off and back on in your iPhone’s settings.
- Reconnect your watch if necessary.
Step 4: Ensure DND Mode is Off
If Do Not Disturb (DND) is active, notifications will not appear.
- On Your Watch: Swipe down on the watch face and check the DND icon. Ensure it’s turned off.
- On Your iPhone: Open Control Center and make sure Focus/DND mode is disabled.
Additional Tips
- Stay Within Range: Make sure your watch is within Bluetooth range of your iPhone.
- Reboot Devices: If the issue persists, restart both your Moto Watch 120 and your iPhone.
- Update Software: Ensure your watch firmware and the Moto Watch Lite app are up-to-date.
By following these steps, you should start receiving iMessage notifications on your Moto Watch 120. If the issue persists, feel free to contact us at support@motowatch.com for further assistance.
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