What to Do If You’re Not Receiving iMessage Notifications on Your Moto Watch 120

What to Do If You’re Not Receiving iMessage Notifications on Your Moto Watch 120

If your Moto Watch 120 isn’t showing iMessage notifications, here’s a step-by-step guide to help you troubleshoot and resolve the issue.

Step 1: Check Notification Settings in the Moto Watch Lite App

Ensure that SMS Reminders are enabled in the app to allow iMessage alerts to appear on your watch.

  1. Open the Moto Watch Lite App on your iPhone.
  2. Go to Notifications Settings:
    • Tap on your Moto Watch 120 under the "My Watch" section.
    • Scroll down and select Notification Settings.
  3. Enable SMS Reminders: Make sure the toggle for SMS Reminders is set to active.

Step 2: Verify iPhone Notification Permissions

The watch requires proper notification permissions from your iPhone to display iMessage alerts.

  1. Go to iPhone Settings: Open your iPhone’s Settings app.
  2. Select Notifications: Scroll down and tap Messages.
  3. Enable Notifications: Make sure the following are turned on:
    • Allow Notifications
    • Lock Screen, Notification Center, and Banners
  4. Enable Show Previews: Under Messages > Notifications, set Show Previews to Always (Default).

Step 3: Check Bluetooth and Connection Status

iMessage notifications are pushed to the watch via Bluetooth.

  1. Ensure Your Watch is Connected: Verify that your Moto Watch 120 is paired with your iPhone and shows as “Connected” in the Moto Watch Lite app.
  2. Restart Bluetooth:
    • Turn Bluetooth off and back on in your iPhone’s settings.
    • Reconnect your watch if necessary.

Step 4: Ensure DND Mode is Off

If Do Not Disturb (DND) is active, notifications will not appear.

  1. On Your Watch: Swipe down on the watch face and check the DND icon. Ensure it’s turned off.
  2. On Your iPhone: Open Control Center and make sure Focus/DND mode is disabled.

Additional Tips

  • Stay Within Range: Make sure your watch is within Bluetooth range of your iPhone.
  • Reboot Devices: If the issue persists, restart both your Moto Watch 120 and your iPhone.
  • Update Software: Ensure your watch firmware and the Moto Watch Lite app are up-to-date.

By following these steps, you should start receiving iMessage notifications on your Moto Watch 120. If the issue persists, feel free to contact us at support@motowatch.com for further assistance.


    Have more questions? Submit a request

      • Related Articles

      • Managing Notifications on Your Moto Watch 120

        Stay connected and informed by setting up notifications on your Moto Watch 120. Follow these steps to enable, customize, and manage notifications effectively. Setting Up Notifications Enable Bluetooth Ensure that Bluetooth is turned on in your ...

      • Troubleshooting WhatsApp Notification Issues on Your Moto Watch 120

        If you're experiencing issues receiving WhatsApp notifications on your Moto Watch 120, consider the following steps: Ensure WhatsApp Notifications Are Enabled on Your Smartphone: Open your phone's Settings. Navigate to Notifications > WhatsApp. ...

      • Receiving and Managing Notifications on Your Moto Watch 70

        Your Moto Watch 70 is designed to streamline the notification process for your convenience. Here's how it works: Notification Alert: - Whenever your connected mobile device sends a notification, your Moto Watch vibrates to alert you. - The watch ...

      • Troubleshooting Notifications Issue on iOS

        Receiving notifications on your Motowatch 100 is essential to stay connected and informed. If you're facing issues with notifications on iOS, there could be a variety of reasons behind it. Let's troubleshoot this problem step by step: From Your ...

      • Troubleshooting Incorrect Notifications on Your Android Watch

        Receiving notifications on your Android watch is a convenient feature, but sometimes you may encounter issues where the notifications displayed are incorrect or outdated. To address this problem, follow these steps to ensure your watch is running ...