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Moto360 Google Pay (GPay) Connection Troubleshooting - Knowledgebase / Moto360 / Troubleshooting & Setup - Moto Watch Support Center

Moto360 Google Pay (GPay) Connection Troubleshooting

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  • Inas B.

If your Moto360 has trouble connecting to Google Pay (GPay), follow these simple steps:

1. Watch Shows “Can’t Connect” or Freezes Adding a Card

  • Make sure Bluetooth is on on your phone.

  • Open the Wear OS app on your phone and confirm it shows Connected.

  • If not, reconnect your watch.

  • On the watch, open Google Wallet and try adding your card again.

2. Watch Shows “Can’t Check Accounts”

  • Update the Google Wallet app on your watch:

    • Open Play Store on the watch → swipe from top → My Apps → find Google WalletUpdate.

  • Reopen Google Wallet after updating.

3. App Asks to Restart Phone

  • Restart your phone (not the watch).

  • Wait 30–60 seconds for updates to install.

  • Open Google Wallet on your watch and tap Retry.

4. Loading Circle Keeps Spinning

  • Close and reopen Google Wallet on the watch.

  • If it continues, restart the watch by holding the Power button.

✅ If issues persist, contact our support team. Your Moto360 should connect to Google Pay smoothly after these steps.


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