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Troubleshooting Sensor Light Issues on Your Device - Knowledgebase / Moto Watch 100 / Troubleshooting & Setup - Moto Watch Support Center

Troubleshooting Sensor Light Issues on Your Device

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  • Inas B.

Sensor light problems can affect your smartwatch performance. Follow these steps to fix them:

1. Clean and Restart

  • Clean the back of your device with cotton and rubbing alcohol.

  • Restart the watch:

    1. Long-press the top button for 3 seconds to open the Quick Power Menu.

    2. Tap the red Power icon to turn off.

    3. Tap the green Restart icon to reboot.

2. Update Software

  • Make sure both your watch and the Moto Wear app are up to date.

3. Check Environmental and Skin Factors

  • Skin type, tattoos, or environmental lighting can affect sensor readings. Use the device under optimal conditions.

4. Perform a Reset (if necessary)

  • Press and hold the top button for ~20 seconds until the watch resets. You may need to repeat 3–6 times if needed.

Regular cleaning, updates, and proper use help maintain sensor accuracy and device performance.

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