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Troubleshooting Card Addition Issues on Moto 360 - Knowledgebase / Moto360 / Troubleshooting & Setup - Moto Watch Support Center

Troubleshooting Card Addition Issues on Moto 360

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  • Inas B.

Having trouble adding a card to Google Pay on your Moto360? Follow these steps:

1. Can’t Add a Card

  • Make sure your card is supported. Check the list of participating banks and cards.

  • Contact your bank if you’re unsure about compatibility.

2. “Network Error” During Card Addition

  1. Keep your phone close to your Moto360.

  2. Ensure Bluetooth is on for both devices.

  3. Make sure both devices have a stable internet connection (Wi-Fi or cellular).

3. Card Removed After Disabling Screen Lock

  • For security, removing your watch’s screen lock deletes cards from Google Wallet. To re-add a card:

    1. Open Google Wallet on your watch.

    2. Set up a screen lock.

    3. Add your card again.

4. American Express Limitations

  • Some Amex cards have device limits. If you see issues:

    1. Remove the card from old or unused devices.

    2. Try adding it again on your Moto360.

    3. Contact American Express support if it still doesn’t work.

✅ If issues continue, contact our support team. We’re here to help you enjoy Google Pay on your Moto360.


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